Important Notice

FAST IT SOLUTIONS Australia operates through its online ordering platform. Orders placed through our website are dispatched directly from our warehouse and distribution facilities across Australia to the delivery address provided during checkout.

We do not offer store pickup , customer collection, or public access facilities.

Shipping Charges

Shipping costs are calculated based on the delivery location, product dimensions, weight, and courier charges applicable at the time of purchase.

Shipping costs will be displayed during the checkout process before payment is completed.

While many products may qualify for free shipping promotions, additional shipping charges may apply to bulky, oversized, regional, remote, or special-order items.

Order Processing

Orders are generally processed during standard business days (Monday to Friday, excluding public holidays).

Most in-stock items are dispatched within 1 to 3 business days. Processing times may vary depending on supplier availability, stock location, verification requirements, or unusually high order volumes.

If there is a significant delay with your order, we will endeavour to notify you as soon as reasonably possible.

Delivery Timeframes

Delivery timeframes vary based on product availability, warehouse location, courier networks, and the delivery destination.

As a general guide, deliveries within Australia typically arrive within:

  • Metropolitan Areas: 2 to 7 business days
  • Regional Areas: 3 to 10 business days
  • Remote Areas: Additional transit time may apply

These timeframes are estimates only and are not guaranteed.

FAST IT SOLUTIONS Australia is not responsible for delays caused by courier services, weather conditions, natural disasters, public holidays, industrial action, or other events beyond our reasonable control.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

We use reputable courier and freight partners to ensure orders can be monitored throughout the delivery process.

Tracking availability may vary depending on the selected shipping service and delivery location.

Authority to Leave

Some courier providers may offer Authority to Leave (ATL) delivery services.

If you choose to provide Authority to Leave instructions, FAST IT SOLUTIONS Australia and the delivery provider will not be responsible for loss, theft, or damage occurring after the parcel has been delivered in accordance with those instructions.

Delivery Address Accuracy

Customers are responsible for ensuring all shipping information is accurate and complete before submitting an order.

Additional shipping charges may apply if:

  • An incorrect delivery address is provided.
  • A parcel must be redirected.
  • A shipment is returned to sender.
  • Re-delivery services are required.

Multiple Shipments

Products may be dispatched from different warehouses or suppliers. As a result, your order may arrive in multiple deliveries and at different times.

Additional shipping charges will not be applied unless clearly disclosed during checkout.

Damaged or Missing Deliveries

If your order arrives damaged, incomplete, or appears lost in transit, please contact us as soon as possible.

To assist with investigations, we may request:

  • Photographs of the packaging and products.
  • Details of the issue.
  • Shipping and tracking information.

Claims should be reported within a reasonable time after delivery.

Delivery Restrictions

Certain products may be subject to shipping restrictions based on:

  • Product type.
  • Dangerous goods regulations.
  • Courier limitations.
  • Regional or remote delivery locations.

If shipping restrictions apply to an order, we will contact you to discuss available options.

Policy Updates

FAST IT SOLUTIONS Australia reserves the right to amend, modify, or update this Shipping Policy at any time without prior notice.

Customers are encouraged to review the latest version of this policy before placing an order. By purchasing from FAST IT SOLUTIONS Australia, you acknowledge and accept the Shipping Policy published on our website at the time of purchase.

For additional information, please review our Terms & Conditions, Privacy Policy, and Warranty & Refund Policy.

Last Revised: September 2026.