Overview

FAST IT SOLUTIONS Australia is an online retailer. All orders must be placed through our online store and are dispatched directly from our supplier or warehouse network to the customer. We do not operate a retail showroom, service centre, repair facility, or public collection point. Store pickup is not available.

All products sold by FAST IT SOLUTIONS Australia are covered by applicable manufacturer warranties and consumer rights under the Australian Consumer Law (ACL).

Australian Consumer Law (ACL)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a product that suffers a major failure.
  • Compensation for any other reasonably foreseeable loss or damage resulting from the failure.
  • Have the product repaired, replaced, or refunded if the product fails to meet acceptable quality standards and the failure does not amount to a major failure.

Consumer guarantees apply for a reasonable period depending on the nature of the product, its quality, its intended use, and the price paid.

This policy does not exclude, restrict, or modify any rights or remedies available under the Australian Consumer Law.

Proof of Purchase

To make a warranty, refund, or return claim, customers must provide proof of purchase issued by FAST IT SOLUTIONS Australia.

FAST IT SOLUTIONS Australia reserves the right to refuse claims where proof of purchase cannot be provided or where the product was not purchased from us.

Warranty Claims

Most new products sold by FAST IT SOLUTIONS Australia include a manufacturer’s warranty.

Where a product develops a fault covered by the manufacturer’s warranty, customers may be directed to:

  • The manufacturer directly; or
  • An authorised distributor or service provider; or
  • FAST IT SOLUTIONS Australia for assistance with the warranty process.

Warranty coverage, duration, and claim procedures vary between manufacturers.

Warranty does not cover:

  • Accidental damage.
  • Misuse, abuse, neglect, or improper installation.
  • Unauthorised modifications or repairs.
  • Damage caused by viruses, software corruption, or operating system issues.
  • Normal wear and tear.
  • Consumable items unless otherwise stated.

Customers may be responsible for return freight costs where permitted under manufacturer warranty terms.

Returns for Faulty Products

If a product is faulty, damaged, incorrect, or fails to meet consumer guarantees, please contact us as soon as possible.

We may request:

  • Photos of the product and packaging.
  • Serial numbers.
  • A detailed description of the fault.
  • Additional information required by the manufacturer or distributor.

Once assessed and approved, the product may be:

  • Replaced.
  • Refunded.
  • Referred to the manufacturer for warranty resolution.

The appropriate remedy will be determined in accordance with Australian Consumer Law requirements.

Change of Mind Returns

FAST IT SOLUTIONS Australia is not required to provide refunds or exchanges for change-of-mind purchases.

However, at our sole discretion, we may accept a return of an unopened and unused product subject to the following conditions:

  • Return request must be lodged within 7 days of delivery.
  • Product must be unused, unopened, and in original condition.
  • Product packaging, accessories, manuals, licences, and seals must be intact.
  • The product must be approved for return by our suppliers and distributors.

If a return is approved:

  • A minimum restocking fee of up to 35% may apply.
  • Original shipping costs are non-refundable.
  • Return shipping costs are the responsibility of the customer.
  • Any merchant processing fees, freight charges, special handling costs, or supplier charges may be deducted from the refund.

Approval of change-of-mind returns is entirely at the discretion of FAST IT SOLUTIONS Australia and our suppliers.

Special Order & Non-Returnable Items

The following products may not be eligible for return, refund, or exchange unless required by Australian Consumer Law:

  • Special-order products.
  • Custom-built or configured systems.
  • Software licences, digital products, activation keys, and downloads.
  • Opened software packages.
  • Products specifically sourced for a customer’s order.
  • Clearance, end-of-life, or non-stocked items where identified at the time of purchase.

Refurbished Products

Refurbished products are supplied with a return-to-base warranty period specified on the product listing unless otherwise stated.

Warranty coverage applies to hardware faults affecting normal operation of the product.

Warranty does not cover:

  • Consumable items such as printer cartridges or toner.
  • Battery performance degradation.
  • Cosmetic wear and damage.
  • Software-related issues.
  • Virus or malware infections.
  • User-caused damage.

Unless otherwise stated, refurbished batteries are supplied with a minimum operational guarantee but are not covered for normal wear resulting from ongoing use.

FAST IT SOLUTIONS Australia reserves the right to repair, replace, refund, or provide an equivalent replacement product where appropriate under warranty obligations.

Shipping & Returns Process

As an online-only business:

  • Customers must not return products without prior approval.
  • Returned products must be authorised through our support team before shipment.
  • Unauthorised returns may be refused and returned to the sender.
  • Customers are responsible for safely packaging returned items to prevent transit damage.

Return instructions will be provided once a return request has been reviewed and approved.

Policy Updates & Customer Responsibility

FAST IT SOLUTIONS Australia reserves the right to amend, modify, or update this Warranty & Refund Policy at any time without prior notice to reflect changes in business operations, supplier requirements, manufacturer warranty processes, applicable laws, or other operational requirements.

The version of this policy published on our website at the time of your purchase will apply to your order unless otherwise required by law.

Customers are encouraged to review our Warranty & Refund Policy, Terms & Conditions, and other applicable policies before placing an order. By purchasing from FAST IT SOLUTIONS Australia, you acknowledge that you have read and accepted the policies published on our website at the time of purchase.

Last Revised: September 2026

Contact Us

For returns, warranty assistance, or product support enquiries, please contact:

FAST IT SOLUTIONS Australia

Website: https://fastitsolutions.com.au

Support Portal: Contact Us page on our website

Email: [email protected]

Policy Updates & Customer Responsibility

FAST IT SOLUTIONS Australia reserves the right to amend, modify, or update this Warranty & Refund Policy at any time without prior notice to reflect changes in business operations, supplier requirements, manufacturer warranty processes, applicable laws, or other operational requirements.

The version of this policy published on our website at the time of your purchase will apply to your order unless otherwise required by law.

Customers are encouraged to review our Warranty & Refund Policy, Terms & Conditions, and other applicable policies before placing an order. By purchasing from FAST IT SOLUTIONS Australia, you acknowledge that you have read and accepted the policies published on our website at the time of purchase.

Last Revised: September 2026