The following are questions that customers often have, the first question is most common

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    Frequently Asked Questions

    How can I track my order status?

    As soon as your shipment leaves our warehouse, our logistics system automatically sends a tracking notification email containing direct carrier tracking links (e.g., Australia Post, StarTrack, or local express couriers).

    Are all products sold on FAST IT Solutions genuine Australian stock?

    Yes, 100% of our products are sourced directly from authorised Australian distributors and tier-1 manufacturers. Every purchase includes official tax invoices, Australian power supplies, and full local manufacturer warranty coverage.

    How fast will my order be dispatched and delivered?

    Orders allocated to our primary state distribution hubs typically dispatch within 1–2 business days. Standard Metro delivery across major capital cities takes 1–3 business days, while express courier options are available at checkout for urgent components and commercial hardware.

    How do warranty claims and returns work?

    All hardware sold through FAST IT Solutions carries official Australian manufacturer warranties and full Consumer Law (ACL) protection. If an item develops a fault, simply log into your account and submit a support ticket to initiate a Return Merchandise Authorisation (RMA) for fast repair or direct replacement.

    Do you offer corporate, trade, or bulk IT procurement?

    Yes. We support Australian businesses, educational institutions, and enterprise clients with bulk workstation fleets, server hardware, and enterprise networking equipment. Contact our sales team directly through our form below for custom B2B quotes and corporate invoicing.

    How long will my repair/service take?

    We repair most faults within 2-3 days, we also offer a 24 hour priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these next day delivery. We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.

    How much will my repair cost me?

    We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge $50 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

    Why would I want to use you when I could go to a big brand high street store such as PC World?

    Offering a personal service is top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail. We turnaround repairs quickly, we don’t send anything away to service centres and we don’t quote 5+ days for repairs. We don’t charge any upfront costs, you only pay for work once it’s completed and when you are happy with it.

    Can you replace cracked/damaged laptop screens?

    Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!

    I’m worried about my data, is it safe?

    We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.